Internship In Marketing Department (Social & Digital)

Duties & Responsibilities

  • Handle online enquiries and feedback from social media channels, enquiry email, membership App, and any related online channels. Ensure customer feedback is raised and resolved.
  • Maintain accurate records and document all customer service interactions and resolutions.
  • Work closely with Operation, Quality Assurance, and other relevant departments in resolving customer feedback.
  • Measure and report insights from customer feedback data to respective departments to continue the best customer service experience.
  • Monitor digital movements and happenings of competitors in accordance with the set procedures and guidelines.

Job Requirements

  • Good command of language & copywriting skills (English and Malay)
  • Knowledgable of social media platforms (Main: Facebook & Instagram, Others: Twitter & TikTok)
  • Knowledge of mediation and conflict resolution techniques.
  • Organized with strong project and time management skills
  • Independent and resourceful
  • High attention to detail
  • A friendly and empathetic demeanor
  • Good analytical and problem-solving skills
  • Able to work quickly under pressure
  • Applicants must be willing to work in Bukit Jelutong, Shah Alam