Duties & Responsibilities
- Handle online enquiries and feedback from social media channels, enquiry email, membership App, and any related online channels. Ensure customer feedback is raised and resolved.
- Maintain accurate records and document all customer service interactions and resolutions.
- Work closely with Operation, Quality Assurance, and other relevant departments in resolving customer feedback.
- Measure and report insights from customer feedback data to respective departments to continue the best customer service experience.
- Monitor digital movements and happenings of competitors in accordance with the set procedures and guidelines.