System Analyst (Warehouse)

Role Responsibilities

  1. Troubleshooting and Maintenance Servicing:
    • Identify and resolve issues related to the Warehouse Management System (WMS).
    • Perform routine maintenance to ensure the smooth functioning of the WMS.

  2. WMS Support:
    • Act as a primary point of contact for internal and external systems-related groups on WMS projects.
    • Provide ongoing support for the Warehouse Management System.
    • Collaborate with cross-functional teams to address WMS-related challenges and enhance system performance.

  3. Project Liaison:
    • Assist in developing implementation plans and timelines for WMS projects.
    • Provide regular status reports, exchange relevant information with management and project teams, and ensure project timelines are met.

  4. System Configuration and Training:
    • Perform basic configurations of the WMS to meet operational requirements.
    • Train team members on WMS functionality to enhance overall system proficiency.

  5. Collaboration with Warehouse Operations:
    • Collaborate with the Warehouse Operations Team to review operating procedures.
    • Maximize system efficiencies to streamline warehouse operations.

  6. Tier 1 Support and Integration:
    • Provide Tier 1 support for the WMS system and its integration with other systems.
    • Collaborate with IT and Operations teams to address and resolve integration issues.

Job Requirements

  • Minimum Diploma in Computer Science/Information Technology or equivalent.
  • Previous experience in the usage or support of Warehouse Management Systems is advantageous.
  • Minimum of 1 year of working experience in supporting WMS or involvement in full cycle implementation of WMS projects.
  • Exposure or experience in the retail and supply chain environment is a plus.
  • Excellent communication, interpersonal, and presentation skills
  • Ability to work with minimum supervision, responsible, innovative, and a team player.
  • Strong problem-solving and analysis skills.
  • Possess a high standard of work ethics and work quality.
  • Willing to work in office based at Bukit Jelutong, Shah Alam