Duties & Responsibilities

• Provide first-line support for customer inquiries and technical issues via phone, email, chat, or other communication channels.
• Troubleshoot and resolve technical problems related to products or services, escalating issues to higher-tier support as necessary.
• Maintain a clear and detailed record of customer interactions, issues, and resolutions in the help desk system.
• Follow up with customers to ensure issues are fully resolved.
• Collaborate with internal teams to improve processes and escalate recurring or complex issues.
• Stay up to date with product updates, new features, and troubleshooting procedures. Provide product information and guidance to customers.
• Ensure customer service standards are met, aiming for a high level of customer satisfaction.

Job Requirements

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Proven experience in a customer service or help desk role.
• Strong communication skills (both verbal and written).
• Ability to troubleshoot and resolve basic technical issues.
• Experience with help desk software and ticketing systems.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Strong interpersonal skills and the ability to work well with others.
• Familiarity with basic software.
• Experience in customer service for services.
• Knowledge of common customer service best practices and principles.
• Possess own transport