Seeking an experienced and highly organized Maintenance Manager to oversee the maintenance operations across more than 400 outlet locations. This pivotal role involves leading preventive maintenance programs, managing maintenance tickets, coordinating with vendors, and ensuring timely resolution of facility issues via a centralized help desk system. A strong background in HVAC systems is essential to provide technical oversight and ensure optimal climate control operations across all sites.

Role Responsibilities:

• Oversee Preventive Maintenance:
  Develop, implement, and continuously improve preventive maintenance schedules across all outlets, focusing on minimizing downtime and optimizing asset lifespan.
• Help Desk & Ticketing Management:
  Supervise the maintenance help desk team, ensuring efficient triaging, assignment, and resolution of maintenance requests and tickets.
• Vendor Coordination & Performance Management:
  Liaise with third-party service providers, contractors, and technicians to ensure service level agreements (SLAs) are met for all maintenance activities.
• HVAC Oversight:
  Provide expert guidance and support on HVAC maintenance, troubleshooting, and system upgrades. Ensure HVAC systems across all sites are compliant with operational and safety standards.
• Compliance & Safety:
  Ensure maintenance practices meet relevant health, safety, and environmental regulations. Maintain proper documentation for audits and inspections.
• Data & Reporting:
  Monitor and report on maintenance KPIs, trends in ticket resolution times, equipment failures, and vendor performance.
• Budget Management:
  Assist in the development and control of maintenance budgets, identifying cost-saving opportunities without compromising quality.
• Team Leadership:
  Lead, train, and support internal maintenance coordinators or regional facility contacts, ensuring consistent standards across all locations.

Role Requirements:

• Bachelor's degree in Mechanical Engineering, Facilities Management, or a related field preferred.
• Minimum 7-10 years of experience in maintenance management, with at least 3 years handling multi-site or large-scale operations.
• Proven expertise in HVAC systems—installation, repair, troubleshooting, and compliance.
• Experience with CMMS (Computerized Maintenance Management Systems) or other ticketing platforms.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and vendor management abilities.
• Ability to travel to sites as required.
• Requires to work on shift basis.
• On-call availability for emergency maintenance issues may be required.

Preferred Certifications:

• HVAC/R certification or equivalent technical license.
• Certified Maintenance Manager (CMM) or Facility Management Professional (FMP) is a plus.