Duties & Responsibilities
1. E-Learning Content Development & Management
• Assist in designing, developing, and updating digital learning programs, including e-modules, videos, quizzes, and interactive courses.
• Work with subject matter experts (SMEs) to create engaging and relevant training materials.
• Ensure e-learning content aligns with company policies, compliance requirements, and retail best practices.

2. Learning Management System (LMS) Administration
• Manage and update the Learning Management System (LMS) with new courses, user enrolments, and performance tracking.
• Monitor and troubleshoot LMS-related issues, ensuring a seamless learning experience for employees.
• Generate reports and analytics on training completion rates and effectiveness.
• Manage training budgets, staff training funds, and cost optimization strategies to ensure efficient resource utilization.

3. Training Resource & Budget Management
• Monitor and manage training supplies, ensuring resources are available and replenished as needed.
• Coordinate the distribution of training materials and resources to participants and trainers.
• Maintain an inventory of training assets and ensure they are properly utilized and stored.
• Manage training budget is not exceeded.

4.Collaboration & Stakeholder Engagement
• Work closely with HR, Operations, and Training teams to identify learning needs and develop suitable e-learning solutions.
• Work closely with IT and other departments to develop, integrate, and maintain training-related systems and tools.
• Collaborate with internal and external stakeholders to drive learning innovation, digital learning adoption, and regulatory compliance.
• Assist in the rollout of new training initiatives across retail locations.
• Identify opportunities for system enhancements to improve the efficiency and effectiveness of training delivery.

5. Continuous Improvement & Innovation
• Stay updated on e-learning trends, technologies, and best practices in the retail industry.
• Recommend new learning tools and strategies to improve employee training engagement and efficiency.
• Evaluate the impact of e-learning programs and suggest improvements.

6. Perform other duties as assigned by management

Job Requirements
Qualifications:
Education: Bachelor’s degree, or Master’s in a related field such as Information Technology, Human Resources, or Training & Development. Additional education or certification in training or systems management is a plus.

Experience:
Prefer 2-3 years of experience in a coordination, administrative, or technical support role, preferably within a training, retail, or F&B environment.
Experience with learning management systems (LMS) and other training-related technologies.
Familiarity with SQL, database management, project management & software development is an advantage.

Technical Expertise: Proficient in managing and supporting LMS and other training technologies.
Problem-Solving: Ability to diagnose and resolve technical issues related to training systems.
Organizational Skills: Strong ability to manage multiple tasks, deadlines, and resources efficiently.
Attention to Detail: High accuracy in administrative tasks and technical maintenance.
Collaboration: Ability to work effectively with diverse teams and stakeholders.