Duties & Responsibilities

Help Desk & Ticket Management
• Monitor and manage incoming maintenance requests through the help desk/ticketing system.
• Log and categorize issues accurately and assign tickets to the appropriate vendors or internal teams.
• Track ticket progress and ensure timely follow-up until completion.
• Update ticket details with accurate notes, photos, vendor feedback, and completion status.
• Escalate unresolved or urgent issues to the Maintenance Manager when necessary.

Vendor Coordination
• Contact and assign work orders to approved vendors based on issue type and location.
• Follow up with vendors to confirm appointment scheduling, service updates, and job completion.
• Ensure vendors provide necessary reports, job details, and documentation.
• Maintain good working relationships with external service providers.

Administrative Support
• Prepare simple maintenance reports such as weekly open/closed ticket summaries.
• Support general administrative tasks related to maintenance operations as required.

Job Requirements
• Previous experience in administrative support, maintenance coordination, or help desk operations is an advantage.
• Familiarity with ticketing systems or CMMS (Computerized Maintenance Management System) preferred.
• Strong communication and follow-up skills.
• Good organizational skills with attention to detail.
• Ability to work independently and manage multiple tasks.-
• Basic computer proficiency (email, Excel, ticketing platforms).
• Flexible schedule depending on operational requirements.