The primary purpose of this position is to systematically monitor, analyze, and interpret key operational and financial KPIs on a daily, weekly, monthly, and quarterly basis, enabling EARLY identification of performance deviations, operational risks, and improvement opportunities.
Through structured data analysis (use BI, of AI-enabled tools), this role will provide the Operations Director with clear, concise, and actionable executive summaries, pinpointing issues by store, sub-region (5–8 outlets), and region (30–60 outlets) to enable precise and timely management intervention.
Duties & Responsibilities
1. KRA/KPI Monitoring & Performance Analysis
* Conduct regularly scheduled tracking of critical operational and financial KPIs, including but not limited to:
* ADS and Same-Store Sales Growth (SSSG)
* Gross margin and shrinkage
* Labor cost and productivity metrics
* OSA and wastage
* New product, and seasonal item performance
* Build and maintain multi-layered performance views across store, sub-region, region, and national levels.
* Identify and flag:(leading)
* Abnormal variances and outliers
* Persistent negative trends (early warning signals)
* Structural or systemic issues across regions or formats
2. Executive Summary & Decision Support
* Prepare and deliver D/W/M executive summaries for the Director of Operations, clearly addressing:
* What indicators are off-track
* Where the issues are occurring (specific regions or stores)
* Data-supported probable root causes
* Recommended priority focus areas for management action
* Translate complex datasets into management-ready insights suitable for operational reviews, field follow-ups, and leadership discussions.
* Support deep-dive analyses for underperforming regions, districts, or strategic initiatives.
3. Financial & Profitability Lens
* Apply strong financial and P&L-oriented analysis to operational performance, including:
* Assessing the quality of sales growth (margin and cost structure)
* Highlighting trending down and Loss making stores.
4. AI, BI & Analytics Enablement
* Effectively utilize analytics and AI-enabled tools such as:
* Power BI
* Advanced Excel or equivalent modeling tools
* AI-assisted analytics, exception detection, and automated summarization
* Support the development and continuous enhancement of:
* Early-warning and exception reporting mechanisms
* Standardized analysis and reporting frameworks.
5. Cross-Functional Collaboration & Strategic Support
* Work closely with Finance, IT, and Operations teams to ensure data accuracy, consistency, and timely availability.
* Support preparation of materials for:
* Management and leadership meetings
* Respond with agility to ad-hoc analysis requests in a fast-paced, dynamic retail environment.