Duties and Responsibilities :

• Lead day-to-day Operation Support activities and ensure timely support for stores, Area Managers and Regional Managers on operational matters, escalations and follow-up actions.
• Monitor and evaluate operational performance metrics, compliance standards, and workforce productivity to drive continuous improvement.
• Prepare, analyze and present operational reports, dashboards and summaries that highlight trends, gaps, root causes, risks and recommended actions for management decision-making.
• Drive process improvement initiatives to simplify store execution, reduce manual tasks, improve compliance and enhance operational consistency across regions.
• Work closely with cross-functional teams to resolve operational issues, align business objectives, and ensure smooth project implementation.
• Develop and communicate memos, SOP updates, guidelines, trackers and follow-up templates to ensure clear understanding and consistent execution by store teams.
• Coach, guide and support Operation Support team members to improve reporting quality, follow-up discipline, stakeholder communication and overall service level to operation
• Any other ad hoc task assign by management

Job Requirements

• Minimum 8-10 years of experience in related field
• Bachelor's degree in a relevant field, such as Business Analytics, Statistics, Mathematics, Economics, or Computer Science.
• Strong analytical and problem-solving skills with the ability to convert complex data into meaningful insights.
• Excellent communication and presentation skills, with the ability to effectively communicate findings and recommendations to both technical and non-technical departments.
• Detail-oriented mindset with a focus on data accuracy and quality.
• Ability to work collaboratively in cross-functional teams and adapt to a fast-paced, dynamic retail environment.