RoleResponsibilities

• Strategise and lead end-to-end training and development programmes across the store network, covering onboarding, continuous learning, and staff capability building.
• Partner with HR to support field operations succession planning, staff retention initiatives, and leadership pipeline readiness.
• Design and deliver operational training on SOP compliance, cashiering, customer service, service recovery, and store performance standards.
• Manage trainer productivity and training schedules across classroom, on-the-job, and online learning formats to achieve monthly trainee output targets.
• Develop Store Field Trainers and strengthen OJT capability to improve new-joiner onboarding effectiveness at store level.
• Ensure training effectiveness, compliance, and certification through assessments, Food Handler Training, HRDC claims, and proper documentation.
• Develop and update training materials, e-learning modules, and programme reports, including outcome tracking, ROI reporting, management trainee support, and uniform coordination.
• Perform any other tasks or projects as required by management.

Job Requirements

• Degree in Human Resources, Business Administration, Education, or a related field. HRD Corp Train-the-Trainer (TTT) certification is an added advantage.
• At least 5 years of experience in training, learning and development, or retail/F&B operations, with prior team leadership experience preferred.
• Strong knowledge of convenience store or retail operations, SOPs, and service standards.
• Familiarity with HRD Corp (HRDC) claims and application processes.
• Hands-on experience developing e-learning content on an LMS (RYMNET or equivalent).
• Excellent facilitation, coaching, communication, and stakeholder management skills.
• Required language(s): Bahasa Malaysia and English.
• Willing to travel to outstation training centres and stores for training delivery and audits.