Duties & Responsibilities

1. Team Leadership & Development
• Lead, coach, and mentor junior developers in daily development and support activities.
• Review development deliverables to ensure quality, accuracy, and compliance with standards.
• Monitor team workload, priorities, and project progress to ensure timely delivery.
2. Business Requirements & Solution Design
• Work closely with business users to understand operational requirements and enhancement requests.
• Analyze business processes and translate requirements into functional specifications.
• Recommend system enhancements and automation opportunities to improve efficiency and effectiveness.
3. Report Development & Data Management
• Develop and maintain reports, SQL queries, stored procedures, and data extraction programs.
• Ensure data accuracy, consistency, and timely delivery of business information.
• Support users in report validation, analysis, and troubleshooting.
4. System Integration & Vendor Coordination
• Monitor data integrations between ERP and related systems.
• Coordinate with vendors to investigate, troubleshoot, and resolve application and interface issues.
• Ensure data completeness, accuracy, and successful processing of system integrations.
5. Automation & Continuous Improvement
• Identify opportunities to automate manual processes and reporting activities.
• Develop and maintain automated jobs, scripts, and scheduled processes.
• Drive continuous improvement initiatives to enhance productivity and system performance.
6. Testing & Change Management
• Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
• Validate system enhancements and fixes prior to production deployment.
• Ensure proper documentation, testing, and change management procedures are followed.
7. User Support & Stakeholder Management
• Serve as the key liaison between business users, vendors, and the IT team.
• Investigate and coordinate resolution of application-related issues.
• Provide user guidance, training, and support for new system functionalities and processes.
8. Project & Vendor Management
• Coordinate project activities, timelines, and deliverables with internal stakeholders and vendors.
• Monitor project progress, identify risks, and recommend mitigation actions.
• Provide regular project status updates and escalate critical issues when necessary.
9. Governance & Documentation
• Ensure system changes, user access requests, and development activities comply with IT policies and procedures.
• Maintain accurate documentation for system enhancements, reports, interfaces, and operational processes.
• Support audit, compliance, and governance requirements related to ERP systems.

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, Software Engineering, Information Systems, or related field.
• Minimum 5 years of experience in ERP application development, business application support, or system implementation.
• Minimum 2 years of experience leading or mentoring technical team members.
• Experience working with ERP systems, business applications, or enterprise solutions.
• Experience coordinating with external vendors and managing system enhancement projects.
• Experience in Retail, Supply Chain, Finance, or FMCG environments is an added advantage.
• Good knowledge of Microsoft SQL Server and SQL query development.
• Ability to develop and troubleshoot SQL queries, stored procedures, and reports.
• Understanding of system integration concepts, APIs, SFTP, and data interfaces.
• Familiarity with automation scripting (PowerShell, Python, or similar) is an advantage.
• Experience with reporting and data analysis tools.
• Posses own transport and willing to work on site at Bukit Jelutong, Shah Alam