Duties & Responsibilities- Manage the daily operations of vending machines and related field activities.
- Lead, supervise, and monitor the Operations, Refiller, and Technician teams.
- Ensure timely product replenishment and maintain optimal product availability.
- Monitor machine uptime, downtime, temperature, payment systems, and overall functionality.
- Ensure stock accuracy and minimise expired products, wastage, and stock-outs.
- Coordinate with relevant departments to support smooth and efficient operations.
- Implement, maintain, and continuously improve standard operating procedures, operational processes, and service standards.
- Conduct regular audits of vending machines and operational activities.
- Analyse operational data, identify performance gaps, and recommend improvements.
- Manage manpower deployment, route planning, and operational productivity.
- Identify opportunities to reduce operational costs and improve overall efficiency.
- Prepare daily, weekly, and monthly operational reports for management review.
- Perform any other duties as assigned by management.