Job Description

• Maintaining and periodically review the quality assurance program for FamilyMart stores
• Ensure customer complaints and/or food safety & quality complaints from outlets are properly addressed and investigated in a timely manner. Identify root cause for complaints from customers & outlets and manage the Corrective Action Report issuance
  
• To lead the internal and external audits including HACCP, Halal and any other regulatory bodies. Ensure corrective and preventive measures from each audit are implemented
  
• To conduct quarterly food safety audits at outlets to ensure food safety, quality and regulatory compliance
  
• Develop and coach Food Safety auditors through proper coaching and training to ensure uniform interpretation and application of standards and procedures
  
• Conduct statistical analyses of food safety and quality data to assess compliance with related programs and determine where improvement is needed
  
• To conduct food handler training when required
  
• To report to Head of Department on the effectiveness and adequacy of the Food Safety Management System on a monthly basis
  
• To perform other ad-hoc tasks as assigned by superior
  

Role Requirement

• Posses at least a Bachelor's Degree, Post Graduate in Food Technology/Nutrition or equivalent.
• Food Handler Trainer license is a preferred
• Minimum 4 years experience in relevant industry
• Knowledgeable in food safety quality management system standard eg. HACCP, Halal, FSSC 22000 etc
• Possess good communication and inter-personal skills
• Responsible, able to work independently & lead a team
• Good observation & auditing skill
• Able to work in fast pace environment, tight deadlines with pressure
• Able to travel around for work purpose include outstation