Duties & Responsibilities

• Help desk support for retail shop IT issue.
• Attend 1st level troubleshooting which includes hardware, POS, software, OS, application, system, IT peripherals, network infrastructure problem arise.
• Delegate issue ticket to relevant party and follow up until issue is solved.
• Daily monitoring and react on network connectivity issue.
• Ability to work independently. Initiative and responsible.
• Handling MDM software and preparedeployment.
• Coordinate with hardware vendor to ensure SLA has been resolved within timeline
• Willing to work in shift.
• Coordinate with hardware vendor to ensure support stocks is adequate
• Able to travel if required.

Job Requirements
Hands-on experience/ working knowledge as below:

• 1st level IT help desk support.
• Installation and troubleshoot software, application, PC hardware, Printer, POS, IT peripherals.
• Understand network topology, LAN and WAN.
• Retail IT environment.

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